FAQ
Markets and prices
What does a 68c price mean?
A 68c price is a probability-style quote. It means the market is roughly pricing the selected outcome near 68%. It is not a guarantee that the outcome will happen, and it may not be the exact price for every order size.
Why can the market card price differ from the trading panel?
Cards are built for fast scanning. The trading panel uses fresher quote context and considers selected outcome, amount, spread, and available liquidity. Always rely on the order preview before submitting.
Why does the chart sometimes look behind the latest quote?
Charts and quotes can update through different paths. During live events, pauses, or data refresh delays, a quote may update before the chart draws a new point, or a chart may still show historical movement while trading is unavailable.
Why do multi-outcome prices not add up to exactly 100%?
Multi-outcome markets can include spread, liquidity gaps, stale depth, and market uncertainty. Prices are useful signals, but they are not guaranteed to sum cleanly to 100%.
Orders and execution
Why did I get “Market not found”?
The market identifier no longer mapped to an active tradeable market. This can happen when a market closes, changes, merges, or becomes unavailable. Refresh the event page and choose an available market again.
Why was my order rejected after the page showed a price?
The quote or market state may have changed before submission. Common causes include stale quote, closed market, suspended market, unavailable outcome, insufficient balance, or unavailable liquidity.
Why can a larger order get a worse average price?
A larger order can consume more liquidity than the top displayed quote provides. The average price can move as the order size uses deeper price levels.
Does an accepted order guarantee a profit?
No. Prediction markets and event trading involve risk. Users can lose the full amount committed to a position.
Portfolio, P&L, and settlement
Why did my available balance decrease after entering a position?
The entry amount is committed to the position. It is removed from available balance while the position is open.
Why did my P&L change but my balance did not?
Open P&L is an estimate based on the current price. Available balance updates after settlement accounting succeeds, not every time the market price moves.
Why did my winning trade not instantly credit my balance?
The market can show final-looking prices before settlement accounting completes. Winning positions should credit final payout after the outcome is finalized and accounting has run successfully.
Is payout the same as profit?
No. Payout is the final value credited for a winning position. Profit is payout minus the entry amount and any displayed trading cost where applicable.
Where do closed trades appear?
Closed demo and live positions should appear in Positions History after settlement or closure processing completes.
Demo mode
Is demo mode real money?
No. Demo mode uses simulated balances and simulated settlement. It is designed for learning product mechanics without live financial exposure.
Should demo settlement behave like live settlement?
The product lifecycle should be similar: reserve balance on entry, update P&L while open, credit winning payout after settlement, close losing positions at zero, and move closed positions to history.
Can demo performance predict live results?
No. Demo performance does not guarantee future results. Live markets can include liquidity constraints, fees, compliance controls, latency, and other risks.